Customer Support Specialist
- Full-Time
- Status: Closed
- Posted: Feb 16, 2024
- Location: Yerevan
We are seeking a Customer Support Specialist to join the Codeex team!
If you’re ready to grow your career and assist businesses with their digitalization, you’ve come to the right place.
With the many challenging international projects, Codeex is a great place for tech experts to get a boost of professional growth. At Codeex we offer end-to-end IT solutions across multiple countries and industries. We respond to the constantly changing standards, skills and requirements of the IT industry.
At Codeex we constantly make sure that our employees are growing professionally, that they always have someone to learn from and that someone is learning from them.
Job Responsibilities
- Responding to customer queries, complaints, and requests via email, or chat
- Assisting customers with product setup and resolving any technical issues they might experience
- Informing customers about specialized product functionalities and features
- Following up with customers to ensure that reported technical difficulties have been resolved
- Troubleshooting, analyzing, and reporting product errors, failures, or malfunctions to management
- Keeping a detailed record of client data, including useful comments, as well as positive or negative feedback
- Analyzing customer feedback and advising management on areas of improvement
- Maintaining client accounts and updating billing information as needed.
Job Requirements
- A bachelor’s degree in information technology, or a similar field
- 0-1 year of experience working as a customer support specialist, or a similar role
- Excellent knowledge of customer relationship management best practices
- Fluent in English both verbal and written
- Exceptional written and verbal communication skills
- Strong multitasking and organizational skills
- Being solution-oriented
- Ability to learn new products, services or areas of customer service specialization.
What
We Offer
Health Insurance
GYM Discount
Additional and Flexible Day Offs
Learning Materials and Online Courses
Parking Always Available
Challenging Projects & Competitive Salaries
Great Team Great Atmosphere
Interested?
Just send a CV to: [email protected] indicating the position in the subject field. Or simply complete the form below: