Zappix

Project Overview

Zappix transforms the user journey during contact center interactions – from a voice encounter to a mobile on-demand visual experienc. It provides businesses with an innovative digital self-service solution focused on the mobile users that improves customer experience while reducing their costs.

The solution is geared towards customers in the mobile era servicing multiple verticals – retail, healthcare, insurance, fintech, services and more. Zappix customers enjoy higher customer satisfaction, reduced costs, and improved KPIs (i.e. Average Handling Time, First Call Resolution, and Containment Rates).

Empowering the mobile user to shift interactions from a voice encounter to a fully visual and intuitive mobile experience.

Team
4 members

Client
Zappix
 Israel

Duration
7 months

Zappix
Zappix
Zappix

Technologies used

Artificial Intelligence Codeex   Artificial Intelligence

   Machine Learning

In cooperation with

DWV Codeex
UATE Codeex

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