Zappix transforms the user journey during contact center interactions – from a voice encounter to a mobile on-demand visual experience. It provides businesses with an innovative digital self-service solution focused on the mobile users that improves customer experience while reducing their costs.
The solution is geared towards customers in the mobile era servicing multiple verticals – retail, healthcare, insurance, fintech, services and more. Zappix customers enjoy higher customer satisfaction, reduced costs, and improved KPIs (i.e. Average Handling Time, First Call Resolution, and Containment Rates).
Empowering the mobile user to shift interactions from a voice encounter to a fully visual and intuitive mobile experience.